June 8, 2006

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HP Discovers Teleportation

Remember how I was having problems with my laptop during the long ride out here? It was beeping angrily at me many times a day, and refused even to complete the simplest of tasks without throwing a tantrum. Well, it definitely needed to be repaired. I've got it back now, which is wonderful. Now I can do this again---------->

So let me present you with a timeline of the service process I experienced with HP:

  • Fri, 06/02/06: I call a representative at HP and give them my work address in San Francisco. They ship a box to me by overnight mail.
  • Sat, 06/03/06: Box arrives, but no one was at work on Saturday to sign for it.
  • Mon, 06/05/06: Box arrives. I pack up laptop and call Fedex to come pick it up. They come about an hour later.
  • Tue, 06/06/06: Laptop arrives at HP's service center in Memphis, TN. They repair.
  • Wed, 06/07/06: Laptop arrives back at my office around 11:00am.

So from the time I sent off the laptop, it went to Memphis, had its motherboard replaced, and it came back to San Francisco, 30 hours passed. Wow. I don't know what kind of secret voodoo magic that my customer service rep worked on Fedex and HP to make them actually approach efficiency, but I'm elated. I had to use a really slow iBook at work in the interim, and it was quite a stubborn old fellow.

I so missed my laptop. He's a cute little guy. You'd like him if you met him. I also took this opportunity to add a couple stickers. I think he likes them.

Posted at June 8, 2006 4:34 AM | Comments (7)


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What's the equal sign for?

-Z-

Posted by: Zeeshan at June 8, 2006 6:37 AM


Human Rights Campaign, a gay rights organization

Posted by: David Barzelay at June 8, 2006 7:07 AM


FedEx actually does the repair, not HP. I believe Thomas Friedman writes about it "The World is Flat."

Posted by: Brian at June 8, 2006 7:04 PM


on the one hand, every time i see that picture, i think it's the most hilarious thing ever. but on the other hand, i shudder, because my mom reads this blog. and what girl wants her mother to see her boyfriend on the john?

Posted by: jeanette at June 8, 2006 11:42 PM


Dude, bring me back some EFF stickers for my hardware.

Posted by: Chris Santoro at June 9, 2006 12:09 AM


I'd love an EFF sticker, too, if you ever get a chance to ship some out.

Posted by: Joel at June 12, 2006 8:17 PM


I can't really give out swag, and here's why:

That swag, as with everything at EFF, is purchased through members' donations. Interns and employees get schwag, as an unofficial part of their compensation for employment. Interns are not getting paid, and getting various t-shirts, stickers, hats, posters, and so on is considered one of the few material perks. Giving you guys swag is just making the members pay for you to get free shit, when you are similarly situated to most of the members financially. They didn't sign up and donate in order to give other people free shit, they donated in order to have EFF protecting their digital rights.

Instead, I'd like to encourage you to become members. I've been a member for several years now. I know it sucks to pay money at our age, but without funds, EFF (and other non-profits) could not exist. So, please go to EFF and join. A student membership is only $15, and with it you'll get a decent selection of stickers and stuff.

There's really no reason why you guys shouldn't be members.

Posted by: David Barzelay at June 12, 2006 8:31 PM

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